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RESPONSE TIME

A big part of the anxiety of being sick comes from not knowing who to call, when to call, or when you will be called back. At Seaport Community Health Center, we pledge that we will call or see you within the following time frames:

Return your phone call

See you for an urgent visit

Refill a prescription

Schedule a consultation or test

Finish our office notes

See you for an annual physical

Provide test results*

Provide office records*

Respond to an e-mail**

First visit for new patients

Same Day

Within 1 business day

Within 2 business days

Within 2 business days

Within 2 days

Within 1 week

Within 2 weeks

Within 2 weeks

As soon as possible

Within 2 months

 

* You can always check the Patient Portal, where you can see results and records as soon as we can. You can print them directly from the portal.

** Since e-mail is sent confidentially to its intended recipient, only the person you sent it to will respond. Response time may be delayed by vacation or the overwhelming demands of the work day.